msgetbak527 asked:
I bought microsoft live one care and after following all the troubleshooting advise, I still cannot get it to install; it says that “installation cannot continue due to network problems” something about how it can’t connect to a network, but I’m online. I took it back to best buy and they said I possibly had a virus on my computer. Well i can’t check because I had to delete the previous software to install the new stuff?! They will scan my computer for free, but will charge me $199 to remove anything they find! I figured I’d try to install a trial version of another antivirus software, run a scan, clean it out, then unistall that and THEN put on my live one care to avoid paying bestbuy what I think is an unreasonable amount for what they would do. I tried to install two different programs, kaspersky first. It installed, but I got the same error message when it tried to connect to the server to update, “network problems are preventing connection” or something like that, but again, I was still online?! I did spybot to look for sypware, it installed, but it immediately went out and looked for updates and there it was again, “can’t connect to the network” so an error box pops up. What can I do to get something on my computer to protect it? Could I have gotten a virus that quickly when I uninstalled norton and tried to install Window’s Live Onecare? My computer runs normally, but obviously something is on there preventing my software from working. Please help!
Rhiannon